Customer Information & Exchange Assistance
Helping customers understand currency exchange options and connect with available information.
- We provide information only
- We do not process payments
- We do not exchange currency
- We do not guarantee exchange rates
- We do not represent any bank unless specifically stated
Exchange Support provides customer information and general guidance only. We are not a bank, financial institution, licensed exchange house or money transfer operator unless explicitly stated. We do not process customer funds or conduct financial transactions.
Who We Are
An independent customer information desk
Exchange Support is a Dubai-based customer service team. We help people understand publicly available information about currency exchange services in the UAE.
Independent
We are not owned by, or affiliated with, any bank, exchange house or money transfer operator.
Information-only
We answer questions and explain options. We do not sell, process or handle any financial transactions.
Locally based
Our office is in Business Bay, Dubai. Our team speaks English, Arabic, Hindi and Urdu.
What We Do
Information and general guidance
We help you make more informed decisions. We never quote binding rates, never process funds and never act on your behalf with any provider.
How It Works
A simple four-step process
- 01Get in touch
Call, email or walk in during business hours.
- 02Ask your question
Share what you'd like to understand better.
- 03Receive information
We explain the options in plain language.
- 04Decide independently
You decide what to do next, on your terms.
Business Transparency
What we are — and what we are not
We believe transparency is the foundation of trust. Everything below applies to every enquiry we handle.
View business information- We do not receive, hold, transfer or process customer funds.
- We do not exchange currency or quote binding rates.
- We do not represent any bank or licensed provider unless explicitly stated.
- Any fees for premium guidance are confirmed in writing before we proceed.
- Our business address, contact channels and legal information are published on this website.
FAQ
Frequently asked questions
What is Exchange Support?+
Exchange Support is a customer information desk based in Dubai. We provide general guidance about currency exchange topics and help customers understand publicly available options in the UAE. We do not exchange currency or hold customer funds.
Are you a bank or a licensed exchange house?+
No. We are strictly an information and customer support service. We are not a bank, exchange house, remittance company or money transfer operator.
Do you handle or hold customer money?+
No. We never receive, hold, transfer or process customer funds under any circumstances.
Can you tell me today's exchange rate?+
We can explain how rates are typically published and where to find them, but we do not quote, guarantee or set exchange rates ourselves.
Do you represent a specific bank?+
No. We do not represent any bank or financial institution unless explicitly stated in writing on this website.
How do I contact you?+
You can call our support line, email us, or visit our office in Business Bay, Dubai during opening hours. Details are on the Contact page.
Company Information
- Legal name
- ExchangeHub Customer Support
- Brand
- exchangehub
- Registration
- Commercial Registration No. EH-2024-DXB-0198
Business Hours
Sunday – Thursday, 9:00 AM – 8:00 PM (GST) · Friday & Saturday, 10:00 AM – 4:00 PM
Closed on UAE public holidays. Emergency email support may respond outside these hours.
Office Location
Business Bay, Bay Square, Building 3, Level 12
Dubai, United Arab Emirates
Office photograph placeholders.
Contact
Contact details
Speak to a member of our support team during business hours.
- Phone+971 800 0320 720
- OfficeBusiness Bay, Bay Square, Building 3, Level 12, Dubai, United Arab Emirates
- HoursSunday – Thursday, 9:00 AM – 8:00 PM (GST) · Friday & Saturday, 10:00 AM – 4:00 PM